Service Terms and Conditions

1. Booking and Payment
• Deposit: A 50% non-refundable deposit is required to secure your booking;
• Full Payment: Full payment must be received 2 days prior to the tour/activity date;
• Payment Methods: We accept payments via [credit/debit cards, bank/eft transfer, cash send/ ewallet/ sendi mali];
• Booking Confirmation: Your booking will be confirmed upon receipt of deposit and/or full payment and issuance of a confirmation email/voucher.

2. Cancellations and Refunds
Cancellations by Customer:
• Cancellations made more than 2 days prior to the tour/activity date may receive a refund of 30% of the total price;
• Cancellations made between 3 day and 4 days prior to the tour/activity date will incur a 25% cancellation fee;
• Cancellations made less than 1 day prior to the tour/activity date will receive no refund;
• No-shows will be charged the full price of the tour/activity;

Cancellations by Company:
• We reserve the right to cancel a tour/activity due to unforeseen circumstances (weather, insufficient bookings, protest action, natural disaster). If we cancel, you will be offered a full refund or the option to receive a voucher and reschedule.

3. Changes and Modifications
• Itinerary Changes by Company: We reserve the right to make changes to the tour/activity itinerary due to unforeseen circumstances. We will endeavour to provide alternative arrangements of similar value;
• Changes Requested by Customer: We will try to accommodate reasonable changes requested by you, subject to availability and any additional costs;

4. Insurance
• Travel Insurance: We strongly recommend that you obtain comprehensive travel insurance that includes cancellation coverage, medical expenses, personal belongings, and emergency evacuation;

5. Liability
• Assumption of Risk: You acknowledge that participating in tours/activities may involve inherent risks. You assume full responsibility for any risks, injuries, or damages that may occur;
• Waiver of Liability: You agree to release and hold harmless Mzansi Tourism Experience its employees, and agents from any liability, claims, or damages arising from your participation in the tour/activity;
• Company's Liability: Our liability is limited to the total price paid for the tour/activity. We shall not be held liable for indirect, incidental, or consequential damages.

6. Health & Safety
• Physical Fitness: You acknowledge that our tours/activities may require a certain level of physical fitness. It is your responsibility to ensure you are fit enough to participate;
• Medical Conditions: Please inform us of any pre-existing medical conditions that may affect your participation;
• Compliance with Instructions: You agree to follow the instructions of our guides and staff at all times for your safety and the safety of others.

7. Photography & Filming
• Promotional Use: You grant us permission to use any photographs or videos taken during the tour/activity for promotional purposes, unless you express otherwise in writing.

8. Governing Law & Jurisdiction
• Governing Law: This agreement shall be governed by the laws of South Africa
• Dispute Resolution: Any disputes arising from this agreement shall be resolved through [mediation, arbitration, or court].

9. Acceptance of Terms
• By booking a tour/activity with Mzansi Tourism Experience, you signify your agreement to and acceptance of these Terms and Conditions.